CRM Developer / Administrator

ALLIED MACHINE & ENGINEERING•Dover, OH

10d

About The Position

Allied Machine & Engineering, headquartered in Dover, Ohio, is a leading global manufacturer of hole making and finishing cutting tool systems. Our tooling solutions deliver the lowest cost per hole in a wide range of applications.

Requirements

2-year degree in Computer Science or Information Systems required.
1-2 years of CRM experience preferred.
1-2 years of experience in software development preferred.
1-2 years of experience programming
Excellent communication skills
Project Management
Detail oriented
Aptitude in problem-solving
Ability to manage priorities and workflow.

Nice To Haves

4-year degree preferred.

Responsibilities

In-depth knowledge of CRM products and their functionalities.
Ensure optimal performance of CRM system and products.
Maintain CRM databases.
Evaluate and install new releases, as well as provide training and support.
Responsible for all CRM system change requests.
Manage CRM roles, profiles, sharing rules, workflows, and groups.
Work with management to ensure that process functionality is understood.
Be proactive with continuous learning to improve the current CRM system.
Recommend software upgrades and solutions to optimize operational efficiency.
Develop and maintain the integrations used with the CRM system.
Build custom reports and dashboards.
Troubleshoot issues.
Maintain a holistic view of all business processes and users in the system to understand cross-functional impacts regarding configuration, process, workflow, and reporting.
Create and administer training to existing or new users/groups and provide one to one training to end users on an on‐going basis.
Document processes.
Other duties as assigned.