CS Business Transformation Product Owner

ModMed•Boca Raton, FL

21h•Hybrid

About The Position

At ModMed, we’re not just building software—we’re reimagining the healthcare experience. Founded in 2010 by a practicing physician and a successful tech entrepreneur, we took a radically different approach: we hired doctors and taught them how to code. This "for doctors, by doctors" philosophy has allowed us to create an AI-enabled, specialty-specific cloud platform that places patients at the center of care. A Culture of Excellence When you join ModMed, you’re joining an award-winning team recognized for innovation and employee satisfaction. From our global headquarters in Boca Raton Florida, and extensive employee base in Hyderabad India, we are a team of 4,500+ passionate problem-solvers on a mission to increase medical practice success and improve patient outcomes: Consistently ranked as a Top Place to Work 2025 Globee Business Awards: Gold Globee for “Technology Team of the Year” 2025 Black Book Awards: Ranked #1 EHR in 11 Specialties Florida Venture Forum: Venture-Backed Company of the Year We are growing fast, thinking big, and we are just getting started. Ready to modernize medicine with us? Job Description Summary: The Transformation Product Owner drives the strategic vision and product roadmap for Customer Success Business Systems. This role acts as the primary link between executive business strategy and technical execution, owning the full product lifecycle from process innovation to system delivery. Beyond traditional requirements gathering, this leader creates and prioritizes the technical backlog to maximize ROI, aiming to automate complex operational workflows and deliver measurable efficiency gains (KPIs) for the CS organization. This role requires a unique hybrid of skills: the technical aptitude to partner with engineering on complex data structures and automation, combined with the business acumen to lead process re-engineering initiatives with stakeholders. You will be responsible not just for building software, but for delivering a Future State Operating Model that drives scale and customer experience excellence.

Requirements

Bachelor's degree - Business Administration, Computer Information Systems, Healthcare Management, or related fields.
3-5+ years of professional experience in Product Management, Business/Systems Analysis, Project Management, or Process Improvement
Minimum 1 year of experience working with technology teams, specifically managing backlogs and roadmaps for business systems on an Agile Scrum development team.
Demonstrated experience leading large-scale business process transformation projects (e.g., Lean Six Sigma Green Belt or equivalent experience preferred).
Technical Aptitude: Ability to "speak the language" of developers (understanding data models, APIs, and system architecture) to effectively manage a technical backlog without being a developer.
Experience working with Jira, Lucidchart, Google Slides, and Salesforce.
Strategic Financial Acumen: Experience building business cases, calculating ROI for feature requests, and managing product value streams.
Data-Driven Mindset: Proficiency in using operational analytics (e.g., Domo, Tableau, Excel) to identify trends, justify roadmap decisions, and measure the success of delivered projects.
Leadership: Proven ability to lead cross-functional teams without direct authority, influencing stakeholders at all levels from end-users to VPs.
Innovative Mentality and Culture Building: Proven experience as a problem solver who can lead innovative collaboration and create a shared vision that addresses a business need.

Nice To Haves

Certified Scrum Product Owner or Professional Scrum Product Owner
Certified Agile Scrum Master
PMP Certification
Six Sigma Certification

Responsibilities

Backlog Management: Serve as the owner of the team’s technical backlog. Clearly articulate the scope of development and release phases, identifying the purpose of phasing projects intentionally. Make decisions on prioritization of features based on business value, technical debt, and process innovation opportunities.
Project and Release Management: Manage enterprise projects with multiple stakeholder groups through clearly defined project plans, organized communication, transparent decision and risk management, and a deep understanding of the software development life cycle. Manage the team’s release calendar to ensure releases are well communicated and coordinated with subject matter experts across multiple departments.
Project and Release Management: Manage enterprise projects with multiple stakeholder groups through clearly defined project plans, organized communication, transparent decision and risk management, and a deep understanding of the software development life cycle. Manage the team’s release calendar to ensure releases are well communicated and coordinated with subject matter experts across multiple departments.
Product Vision & Strategy: Own the roadmap for CS business systems. Translate executive-level strategic goals into a prioritized technical backlog of features and automations in partnership with business subject matter experts.
ROI & Value Realization: Define and track project and product KPIs. Present Quarterly Business Reviews (QBRs) to executive leadership and adjacent technical teams demonstrating the quantifiable financial impact of automation and system features.
User Acceptance Testing & Validation: Define acceptance criteria and act as the final authority on accepting completed stories ensuring they meet business requirements. Coordinate UAT with business stakeholders.
Cross-Functional Alignment: Serve as the bridge between business stakeholders across teams and departments and technical delivery teams, aligning all parties with clear communication on future state vision and project plans. Negotiate with department heads to balance conflicting priorities and resource constraints. Partner together with adjacent technology teams to plan and deliver comprehensive solutions for the CS organization.
Business Process Optimization engineering: Work closely with business SMEs to produce detailed "as-is" process maps. Lead process innovation sessions focused on creating exceptional internal and external customer experiences. Engineer optimized "to-be" process designs that leverage automation and AI to solve root-cause business problems.
Change Management Leadership: Lead the strategy and execution of change management plans that drive positive user adoption of new solutions. Act as a spokesperson who builds enthusiasm and understanding of new solutions.
Agile Leadership: Serve as the decisive voice in Agile ceremonies (Sprint Planning, Refinement, Reviews). Partner with adjacent technology teams in IT and Product and Engineering departments to ensure transparent planning and effective dependency management across multiple teams.
Technical Translation: Translate complex business goals into high-quality User Stories and technical specifications. Work with architects to ensure system scalability and accuracy. Partner directly with engineers and stakeholders to ensure solution architecture meets business goals.

Benefits

United States Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution
401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
Generous Paid Time Off and Paid Parental Leave programs
Company paid Life and Disability benefits
Flexible Spending Account, and Employee Assistance Programs
Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed
Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning
Global presence and in-person collaboration opportunities; dog-friendly HQ (US)
Hybrid office-based roles and remote availability for some roles
Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.