CSC Customer Referral Specialist-3

Huntington National Bank • Tupelo, MS

20h • Onsite

About The Position

Description Summary: The CSC Customer Referral Specialist provides "Simply the Best" customer service at all times. This high volume sales and service position will allow you to engage your customer service skills by delivering prompt and accurate answers, while cross-selling additional products to telephone banking customers. Duties & Responsibilities: Provide outstanding service to and builds relationships with over 100 customers every day Cross-Sell additional products to customers including: Savings, Money Market, Credit Card, Loans and Mortgages Work individually and as a team to meet and exceed established goals, i.e. call handle time goals, availability goals, customer service performance goals, sales and quality goals Maintain up to date knowledge on Huntington products, services, technology, and procedures Provide additional customer support to other specialty lines of business when needed. Performs other duties as assigned Basic Qualifications: Minimum of 1 year of customer service experience required High School Diploma or GED Preferred Qualifications: Candidates must be available to work day, afternoon or evening shifts during the week and on Saturday as part of their normal permanent schedule. Previous and/or proven cross-selling experience preferred, but will consider colleagues with proven accountability and discipline Ability to demonstrate professional verbal communication skills Ability to quickly resolve complex customer problems using various resources including computer screens and other reference material Will be responsible for resolving customer complaints and disputes in a timely and professional manner Ability to use a headset and to sit for long periods of time Experience with Microsoft Office applications and the Internet Workplace Type: Office Our Approach to Office Workplace Type Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Requirements

• Minimum of 1 year of customer service experience required
• High School Diploma or GED
• Ability to use a headset and to sit for long periods of time
• Experience with Microsoft Office applications and the Internet

Nice To Haves

• Candidates must be available to work day, afternoon or evening shifts during the week and on Saturday as part of their normal permanent schedule.
• Previous and/or proven cross-selling experience preferred, but will consider colleagues with proven accountability and discipline
• Ability to demonstrate professional verbal communication skills
• Ability to quickly resolve complex customer problems using various resources including computer screens and other reference material

Responsibilities

• Provide outstanding service to and builds relationships with over 100 customers every day
• Cross-Sell additional products to customers including: Savings, Money Market, Credit Card, Loans and Mortgages
• Work individually and as a team to meet and exceed established goals, i.e. call handle time goals, availability goals, customer service performance goals, sales and quality goals
• Maintain up to date knowledge on Huntington products, services, technology, and procedures
• Provide additional customer support to other specialty lines of business when needed.
• Performs other duties as assigned
• Will be responsible for resolving customer complaints and disputes in a timely and professional manner

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED