CST - VC Technician
About The Position
The CST-VC Technician (Collaboration Solutions Team - Video Conferencing) – plays a critical role in supporting and maintaining video conferencing systems for our clients. The CST-VC Technician is responsible for delivering high-quality technical support, troubleshooting, and resolving issues related to in-room AV/VC (Audio Visual/Video Conferencing) technology, including equipment failures, physical malfunctions, and software configuration problems. • Primary on-site technician with the knowledge and skillset to fix 99% of issues in rooms • Primary user-facing POC for all VC related issues • Provide strong client level support to users, with a predisposition to de-escalate technical fails • Perform break fix (user reported incident) tasks within target SLA response window • Perform maintenance and repair tasks on all VC gear to maintain 99% uptime and address all primary issues • Maintain accurate tagging and data entry of all tasks, projects, and requests performed • Form strong XFN partnerships with local Helpdesk, Facilities, and Events • Provide VC focused support for users of all levels • RCA reported network related call escalation issues • Active monitoring of local and global VC Endpoints and related hardware • Initiate Cisco TAC cases and vendor RMA’s for equipment • Advise and QC integrators of client installation standards • Partner with OTD New Builds DPM’s to provision and deploy all VC and VIO related equipment in new office locations • Track inventory of on-site supplies, consumables, and assets • Maintain up to date knowledge of relevant industry standard hardware as well as client proprietary tools
Requirements
- Ability to be self-motivated and accountable in a fast-pace, independent environment
- Ability to think creatively as well as methodically regarding technical issues
- Knowledge of Cisco, Crestron, Extron, Shure, Clearone, and other AV/VC related hardware and signal flow
- Strong interpersonal, customer service, and conflict resolution skills
- Willingness to learn and adapt to client culture
- Ability to work both independently as well as with a team
- Ability to handle physical tasks such as lifting large/heavy objects and physical integration/maintenance work
Nice To Haves
- Strong technical background in AV/VC systems.
- Excellent problem-solving and communication skills.
- Highly proficient with a wide range of AV technologies.
Responsibilities
- Provide ongoing technical support for video conferencing equipment and in-room AV technology.
- Diagnose and resolve hardware and software issues, ensuring minimal downtime for end users.
- Perform root cause analysis to identify recurring problems and implement solutions to prevent future incidents.
- Analyze trends in AV/VC issues to proactively improve service quality and operational processes.
- Document solutions and best practices to enhance team knowledge and efficiency.
- Participate in the commissioning of AV systems for both retrofits and new builds.
- Ensure all installations meet company standards and client requirements.
- Collaborate with cross-functional teams to deliver seamless AV experiences.
- Maintain accurate records of maintenance activities and service requests.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
