CTS Representative

CANPACK Group • Olyphant, PA

1d • Onsite

About The Position

Ensure Customer Satisfaction is achieved and maintained through exceptional equipment set-up, performance, and technical services. This is a hands-on, customer-facing role and is critical to successful relationship between CANPACK and our customers.

Requirements

• Associate degree, trade school or significant experience in a related/similar field
• Strong mechanical skills and ability to work through complex problems
• Strong communication skills through all levels internally and within customer organizations.
• Ability to develop strong relationships with customer personnel
• Ability to travel regionally up to 100%
• Basic computer skills and the ability create service reports / documentation as required

Responsibilities

• Qualify CANPACK 2-Piece Aluminum Cans and Ends at customer sites ensuring all specification are met through the applicable double seam equipment.
• Provide customers with professional service and expertise in resolution of any mechanical issues related to their double seam equipment.
• Support customers in resolution to packaging performance, quality, or field complaints.
• Carry out regular customer visits, complete line / product audits and make recommendations for improvement.
• Provide customer training on can handling and seams as required.
• Assist customers in establishing and executing appropriate maintenance and repair programs for their double seam equipment.
• Collaborate with all internal departments to ensure customer satisfaction is achieved.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree