Customer Account Manager - Pantry Operations

Sodexo•Santa Clara, CA

23d

About The Position

Sodexo is seeking a dynamic Customer Account Manager - Pantry Operations to join our InReach team in Santa Clara, California and deliver exceptional service across vending, micro-market, office coffee, and pantry solutions. This role combines strategic account management with operational excellence to ensure client satisfaction, retention, and growth.

Requirements

Bachelor’s degree preferred or equivalent experience.
2–3 years in customer success, account management, or related roles.
Valid driver’s license with clean driving record; ability to travel locally.
Strong communication, problem-solving, and organizational skills.
Ability to lift up to 30 lbs
Minimum Education Requirement - Bachelor’s Degree or equivalent experience
Minimum Management Experience - 3 years
Minimum Functional Experience - 3 years work experience in facilities (e.g., maintenance, plant operations, engineering services, grounds, custodial/environmental, or transportation) or food (e.g., food services or operations, concessions, retail sales, store operations, or vending) services

Nice To Haves

Experience in foodservice, vending, or retail merchandising is a plus.

Responsibilities

Serve as the primary point of contact for assigned accounts, building strong relationships.
Conduct regular site visits and audits to maintain service standards and compliance.
Develop and execute action plans to optimize service quality and reduce waste.
Identify upsell opportunities and introduce new products and services to clients.
Collaborate with internal teams to ensure consistent and high-quality service delivery.
Support client site openings and implement national account standards.
Assist with route-based service tasks, including restocking and equipment servicing.