Customer Account Manager

Intermedia Intelligent Communications

6d•Remote

About The Position

You will join a team with the leading provider of B2B cloud services for small to medium-sized businesses. Intermedia’s Cloud based offerings include UCaaS (voice and contact center), Office in the Cloud®, Hosted Exchange, O365 Product Suite, SecuriSync, and other services. You will be responsible for the management of, and growing, Intermedia’s existing customer base by upselling and cross selling our Cloud offerings. The right candidate must thrive in a fast-paced environment, be well organized, enjoy working within a team, and succeed with an individual quota.

Requirements

3+ years of successful experience with B2B account management, solution selling and a bachelor’s degree or technical school graduate.
Ability to build and foster client relationships via the telephone.
History of meeting and achieving upsell and cross-sell sales goals managing SMB companies.
Value-based selling through ROI and high-value add to customers.
Experience/ aptitude /affinity for technology with an understanding of IT infrastructure, networks, and software
Experience in identifying and building relationships at all levels within an organization.
Ability to work in highly dynamic, fast paced working environment where self-motivated individuals succeed.
Passion, drive, and the desire to be part of a growing team.
Solid oral and written communication skills merged with diligent follow-up habits.
Capacity to multi-task while focusing on each task with great detail.
Self-motivated, energetic, organized, results-oriented individual with a positive outlook.
Salesforce.com or other CRM use experience
Supported small and medium B2B customers with varied technical knowledge.
Strong analytic and MS Excel skills a plus
Familiar with Challenger Sales Methodology

Nice To Haves

Knowledge of UCaaS services, Microsoft products , mobility solutions, web hosting and other services offered by Intermedia preferred but not required.

Responsibilities

Support and manage an identified book of business for Intermedia’s hosted solutions.
Create and develop a quarterly business review to identify opportunities on the account level that supports Intermedia’s product goals.
Research and detect upsell and cross-sell opportunities within your named account list.
Prevent accounts from churn through effective account management, and problem solving.
Prioritize work to achieve/exceed quota.
Prepare and deliver proposals, presentations as needed.
Provide on-line demonstrations of Intermedia’s services.
Assist customers with request for platform migrations, and plan changes.
Provide technical information for Intermedia products and services.
Work with internal partners on cross-sell opportunities as needed.
Work cross-functionally with on-boarding team to ensure client account changes are successful.