Customer Billing Representative- Credit

SRT•Minot, ND

4d•Onsite

About The Position

Essential Duties/Responsibilities: Monday-Friday; 8AM-5PM Processes monthly billing for telecommunications services using the company billing system, ensuring timely and accurate invoices. Maintains accurate records for all automatic customer payments and assists customers in setting up automatic payments. Maintains credit and collection records, performs collection functions, and makes outbound collection calls to collect past-due amounts on active and inactive accounts. Maintains accurate records of payment arrangements and ensures payments are received as scheduled. Initiates disconnect for non-pay orders, reconnect orders, and permanent disconnect orders. Evaluates delinquent accounts to determine uncollectible status and refers eligible accounts to collection agencies. Issues credit refunds and processes bankruptcy claims. Maintains accurate capital credit records and helps customers with unclaimed capital credits inquiries. Processes annual directory advertising service orders and maintains accurate directory advertising records. Investigates and maintains records for expired and soon-to-expire credit card applications. Participate in ongoing training to keep abreast of technical developments and the skills needed to perform the job. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. Required Skills/Abilities: Work requires excellent communication and teamwork skills to provide superior experience for customers and co-workers. Work requires the ability to use multiple software systems with efficiency, attention to detail, and accuracy. Ability to learn and maintain product knowledge to assist customers and process billing records accurately. Work requires ability to maintain records with accuracy. Work requires knowledge of state and federal laws regarding credit and collection procedures. SRT offers competitive salary and exceptional benefits, including a comprehensive suite of health/vision/dental, 401K and retirement, and generous paid time off. Enjoy a variety of perks and discounts in a supportive atmosphere that encourages professional enrichment and work/life balance. Take the most rewarding step in your career; apply with SRT today!

Requirements

Work requires excellent communication and teamwork skills to provide superior experience for customers and co-workers.
Work requires the ability to use multiple software systems with efficiency, attention to detail, and accuracy.
Ability to learn and maintain product knowledge to assist customers and process billing records accurately.
Work requires ability to maintain records with accuracy.
Work requires knowledge of state and federal laws regarding credit and collection procedures.

Responsibilities

Processes monthly billing for telecommunications services using the company billing system, ensuring timely and accurate invoices.
Maintains accurate records for all automatic customer payments and assists customers in setting up automatic payments.
Maintains credit and collection records, performs collection functions, and makes outbound collection calls to collect past-due amounts on active and inactive accounts.
Maintains accurate records of payment arrangements and ensures payments are received as scheduled.
Initiates disconnect for non-pay orders, reconnect orders, and permanent disconnect orders.
Evaluates delinquent accounts to determine uncollectible status and refers eligible accounts to collection agencies.
Issues credit refunds and processes bankruptcy claims.
Maintains accurate capital credit records and helps customers with unclaimed capital credits inquiries.
Processes annual directory advertising service orders and maintains accurate directory advertising records.
Investigates and maintains records for expired and soon-to-expire credit card applications.
Participate in ongoing training to keep abreast of technical developments and the skills needed to perform the job.