Customer Care Representative

Beazer Homes•Franklin, TN

About The Position

This position is primarily responsible for meeting with homeowners to determine areas of concern and coordinate repair schedules. Once repairs are completed, verify accuracy of subcontractor workmanship. Company Overview: Beazer Homes is committed to employee wellbeing and life-work balance, offering development opportunities, a flexible time-off program, and an industry leading parental leave policy.

Requirements

High school graduate or equivalent.
Three years customer service with three to five years construction experience.
Detail oriented, with organization, management, follow-up skills.
Excellent customer service skills.
Excellent written communication and negotiating skills.
Computer proficiency.
Thorough knowledge of construction methods and Company and government standards.
May visit construction sites where temperature, weather, and noise may vary.
May encounter electrical, dust, poor ventilation, dangerous machinery, moving objects, and toxic conditions.

Responsibilities

Receives calls and review correspondence from homeowners.
Schedules appointments with homeowners.
Conducts repair inspections with homeowners, utilizing extreme tact and diplomacy.
Determines repairs to be made using discretion to satisfy customer requests and creates work order schedules.
Communicates repairs needed to field and office staff; refers repair requests for unwarranted items to management.
Communicates and coordinates with subcontractors regarding work orders and schedules; uses diplomacy in dealing with subcontractors.
Verifies completion of subcontractor workmanship and communications completion to office staff.
Authorizes billing requests after reviewing submitted charges for accuracy.
Performs other duties as assigned by Customer Care Executive.