Customer Care Representative

TGI MAIN COMPANY•New York, NY

8d•$21 - $25•Onsite

About The Position

As a member of the Customer Care Team, the Customer Care Representative will be responsible for delivering a consistent, elevated customer service experience and related administrative support by answering incoming customer calls, placing customer service and supply orders, assisting with customer registration on our website and helping to ensure general efficient workflow of the team.

Requirements

HS Degree or above
At least two years of related experience in a customer service focused position, such as a call center, helpdesk or telesales.
Strong phone presence.
Familiarity with CRM systems and practices (e-Automate and/or e-Views is a plus)
Proficient with MS Office programs
Ability to multi-task, set priorities and manage time effectively
Must have good attendance, reliability, and punctuality
Customer-service driven approach with pleasant phone demeanor
Strong written and verbal communication skills, along with active listening
Professional presentation; is approachable, enthusiastic and displays a high level of self-motivation
Good time management skills to ensure assigned responsibilities are completed in an efficient manner; able to work independently
Works well within a team

Nice To Haves

Industry experience is preferred but not required

Responsibilities

Field incoming calls from customers seeking to place service calls and supply orders or check on the status of orders.
Managing large amounts of inbound and outbound calls in a timely manner.
Provide brief, professional, and consistent customer communications.
Place customer service and supply orders appropriately in IMS / e-Automate system.
Ensure data integrity when placing orders, including confirming customer information.
Ensure the correct number of supplies are being shipped to customers.
Identifying customers’ needs, clarifying information, researching every issue, and providing solutions.
Performs other duties as required.