Customer Claims Supervisor II - Le Mars, IA
About The Position
Supervises the daily activity of the Customer Claims Deduction team to ensure consistent and accurate delivery of best-in-class claim resolution. Responds to escalated calls and complex issues in support of team members. Coaches and develops team members to improve performance and ensure continuous improvement in the department. Responsible to lead the organization’s claim resolution team and all related activities; including strategies to ensure team is meeting maximum efficiency and productivity to meet Finance/Sales SBU requirements. Establish accountabilities and goals for support team. Responsible for driving performance by providing coaching, guidance direction and development for direct reports. Responsible for identifying continuous improvement and implementing changes that would improve workflow, productivity without sacrificing resolution results. Drives collaboration with various departments such as Shared Services, Demand Finance, and Sales while delivering quality claim resolution. Sponsor, develop and improve new company policies to benefit both internal and external customers and is responsible for ensuring department is adhering to SOP and SOX as required by company Assist with internal/external auditors in auditing claims deductions procedures and records. Manage month-end close activities and reconciliations. Prepares various reports and metrics to upper management on a periodic basis. In addition to the responsibilities listed above, other duties may be assigned by your supervisor, as dictated by business necessity.
Requirements
- Bachelor’s degree preferred in Business, Finance or Accounting or equivalent work experience
- 5-7 years minimum service in related field
- Knowledge of financial processes
- Proficiency in Microsoft Office and Oracle
- Must possess strong communication, organization, problem-solving, analytical skills and root cause methodology
- Leadership abilities, ability to communicate effectively with internal and external customers; multi-tasking abilities
Responsibilities
- Supervises the daily activity of the Customer Claims Deduction team
- Responds to escalated calls and complex issues in support of team members
- Coaches and develops team members to improve performance
- Leads the organization’s claim resolution team and all related activities
- Establish accountabilities and goals for support team
- Drives performance by providing coaching, guidance direction and development for direct reports
- Identifying continuous improvement and implementing changes that would improve workflow
- Drives collaboration with various departments such as Shared Services, Demand Finance, and Sales
- Sponsor, develop and improve new company policies
- Assist with internal/external auditors in auditing claims deductions procedures and records
- Manage month-end close activities and reconciliations
- Prepares various reports and metrics to upper management on a periodic basis
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
