Customer Content Specialist

Cision • Cleveland, OH

20h • Hybrid

About The Position

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow. Empower your impact at Cision. Be seen, be understood, be you. Our Customer Content Specialist team consists of supportive and goal-driven professionals who are dedicated to helping our client base find success through our diverse portfolio of communications solutions. In this role, specialists will work directly with our clients to ensure their press releases are distributed to their desired target audience to help drive their corporate objectives. Working as a team, our specialists are the primary point of contact for our clients throughout the distribution process and act as product experts and strategists to align service offerings with a client’s communication needs. Specialists also offer recommendations on content best practices to help increase engagement and visibility. PR Newswire supports specialists through career progression and personal growth opportunities as they advance within the role. Together, we encourage growth, celebrate success, and work toward always becoming a better partner for our clients. We take pride in our service and support of one another.

Requirements

• Team player who is self-driven to exceed core metrics and department goals
• Someone looking to work collaboratively with others within a hybrid work setting
• An individual with a passion for customer service who finds fulfillment in helping others
• A professional with a proven ability to master a product portfolio and position solutions to customers to impact revenue generation
• 1+ years of experience in content creation, customer service, or related field required
• BA degree in a communication-related field required
• Overtime and holiday coverage may be required based on business needs

Nice To Haves

• Knowledge of SEO and content best practices desired
• Expertise in PowerPoint, Canva, and public speaking a plus

Responsibilities

• Specialists will work directly with our clients to ensure their press releases are distributed to their desired target audience to help drive their corporate objectives.
• Specialists are the primary point of contact for our clients throughout the distribution process and act as product experts and strategists to align service offerings with a client’s communication needs.
• Specialists also offer recommendations on content best practices to help increase engagement and visibility.

Benefits

• Hybrid work model based on performance and career progression
• Introductory training program for our proprietary systems
• Opportunities for career progression and advancement
• Flexible Time Off
• Shift is eligible for a weekend differential of 10%

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level