Customer Exp. & Distribution Purchasing Supervisor
About The Position
LeeSar and Cooperative Services of Florida (CSF) are seeking a Customer Experience & Distribution Purchasing Supervisor to lead daily operations across our Customer Experience and Distribution Purchasing teams. This role is ideal for a hands-on leader who thrives in fast-paced environments, enjoys developing people, and is passionate about delivering high-quality service to healthcare partners. As a Supervisor, you will play a critical role in coordinating workflows, supporting associates, resolving escalated issues, and ensuring operational accuracy—while serving as an extension of departmental leadership.
Requirements
- High School Diploma required; Associate’s degree preferred
- 3–5 years of experience in customer service, purchasing, supply chain, or related fields
- Prior leadership, coaching, or supervisory experience strongly preferred
- Strong communication, organizational, and problem-solving skills
- Ability to manage multiple priorities in a fast-paced environment
- Proficiency with Microsoft Office and supply chain systems (Tecsys Elite, Workfront, GHX, Vizient DataLYNX preferred)
- Ability to work onsite and support extended hours when operational needs require
Responsibilities
- Lead & Support the Team
- Provide daily direction, coaching, and real-time support to Customer Experience and Purchasing associates
- Assign work, balance workloads, and ensure tasks are completed accurately and on time
- Train new hires and support cross-training to maintain coverage across functions
- Monitor performance, provide feedback, and escalate concerns as needed
- Lead daily huddles and communicate priorities aligned with departmental goals
- Oversee Operations & Workflow
- Supervise purchasing activities including backorders, open orders, match exceptions, item adds, and stat orders
- Oversee customer support operations to ensure timely, accurate, and professional responses
- Review operational reports and assign follow-up actions
- Ensure compliance with standard work, procedures, and documentation requirements
- Support implementation of new workflows, systems, and process improvements
- Champion the Customer Experience
- Manage escalated customer and member issues requiring supervisory involvement
- Ensure professional, accurate, and timely communication across all customer interactions
- Collaborate with internal departments to resolve service issues efficiently
- Advocate for the “voice of the customer” and identify recurring issues and improvement opportunities
- Drive Continuous Improvement & Quality
- Monitor KPIs and operational metrics; take corrective action as needed
- Support root cause analysis and continuous improvement initiatives
- Audit work for accuracy and compliance, providing coaching as necessary
- Maintain high standards of documentation, quality, and process adherence
Benefits
- LeeSar/CSF offers a comprehensive benefits package that includes an on-site health clinic, annual bonus program, an HDHP plan at zero cost for associate-only coverage, employer contributions to HSA and cost-sharing at all coverage levels, employer-paid disability and group life insurance, and a 401(k) plan with up to a 5% employer match and immediate vesting, plus a Roth option.
- Additional benefits include dental, vision, and voluntary plans, tuition reimbursement, professional development opportunities, nine paid holidays, and a generous PTO bank.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
101-250 employees
