Customer Experience Associate

Pitt Ohio • Pittsburgh, PA

2d • Onsite

About The Position

Overview PITT OHIO is a family owned transportation company with a long standing commitment to safety, service and respect for our employees. We are currently seeking individuals to join our team as a Customer Experience Associate at our Pittsburgh, PA location. PITT OHIO offers career opportunities within a company that values hard work, teamwork and integrity. Schedule In Office 5 days; Monday-Friday 9 AM- 5:30 PM What PITT OHIO Offers Competitive pay Excellent benefits including medical insurance with no weekly premiums, dental, vision, 401(k) and profit sharing Paid time off and holidays A respectful, people first work environment Well-maintained equipment & modern facilities If you’re looking to join a company with a strong culture and a commitment to its employees, PITT OHIO is the place for you. This is an entry level advancement opportunity to learn about PITT OHIO's wide range of service offerings. It includes a 12-week paid training program.

Requirements

• Command of English language to communicate effectively with internal and external customers
• High School Graduate or GED
• Proficient in general math
• Must be able to multi-task
• Must be able to type a minimum of 40 wpm
• An excellent phone voice and a colorful / dynamic personality is essential
• Comfortable with existing and constant changes in technology
• Excellent verbal and written communication skills
• Flexibility with changing job duties

Nice To Haves

• Previous experience in telephone customer service/call center environment helpful
• Transportation experience preferred
• Knowledge of Microsoft Office Environment, particularly Excel, Word and Email

Responsibilities

• Provide general LTL and volume quoting
• Coordinate and quote Fast Track / Time Definite shipments
• Schedule pick-ups
• Trace shipments and provide freight charges
• Process re-billings from sales reps, 3rd parties and customers
• Process fax and Internet requests
• Handle Managed Accounts and special requests from customers and sales reps.
• Effective and efficiently resolve customer issues and respond to customer questions regarding shipments; develop and maintain positive relationships with customers
• Meet monthly department telephone and email goals
• Receive and accurately direct incoming telephone calls for PITT OHIO and associated companies
• Represent the PITT OHIO brand in a friendly, welcoming, and warm manner with all callers and visitors
• Greet clients and visitors and notify staff of visitor’s arrival
• Provide information and assistance to clients and customers
• Maintain welcoming environment
• Able to react to change productively and handle other essential tasks as assigned

Benefits

• Competitive pay
• Excellent benefits including medical insurance with no weekly premiums, dental, vision, 401(k) and profit sharing
• Paid time off and holidays
• A respectful, people first work environment
• Well-maintained equipment & modern facilities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees