Customer Experience Intern - Analytics
About The Position
Christian Brothers Services (CBS) is a nonprofit organization providing health, retirement, risk, and consulting solutions to Catholic organizations nationwide. With more than 250 employees, CBS delivers mission-driven services through strong financial stewardship and operational excellence. We are seeking a motivated Customer Experience (CX) Intern to support customer experience initiatives within the Administration division. Working directly with the Chief of Staff, this internship provides hands-on experience contributing to strategic CX initiatives that influence how CBS listens to and serves its customers. This is a structured, paid internship designed to provide meaningful work experience and direct mentorship. Pay Rate: $17.00/hour What You’ll Gain Exposure to enterprise customer experience strategy and CX program development Experience supporting customer listening initiatives including Net Promoter Score (NPS) and customer satisfaction surveys Hands-on experience analyzing customer feedback and identifying insights across customer segments Collaboration with cross-functional teams including marketing, operations, account management, and IT Experience presenting insights and recommendations for leadership review
Requirements
- Currently pursuing an undergraduate or graduate degree in Business, Strategy, Analytics, Marketing, Communications, or a related field
- Strong analytical and critical thinking skills
- Ability to synthesize information and communicate insights clearly
- Strong organizational skills and attention to detail
- Comfortable working with data, presentations, and written summaries
- Curious, proactive, and eager to learn in a fast-paced environment
Responsibilities
- Support execution of customer listening initiatives including Net Promoter Score (NPS) and customer satisfaction surveys
- Review and synthesize survey results and historical customer feedback
- Organize insights gathered from customer interactions across multiple channels
- Identify trends, themes, and insights across customer segments (B2B and B2C)
- Translate customer feedback into actionable observations and recommendations
- Prepare summaries, reports, and visualizations for leadership review
- Contribute to the development of customer experience infrastructure and enablement initiatives
- Support journey mapping and point-of-service listening initiatives
- Assist with research related to CX tools, AI use cases, and industry best practices
- Participate in collaboration with internal teams such as marketing, operations, account management, and IT to better understand how customer experience is delivered across the organization
Benefits
- Paid internship ($17/hour)
- Meaningful, hands-on project experience
- Direct mentorship and professional exposure
- Mission-driven organization serving communities nationwide
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What This Job Offers
Career Level
Intern
Education Level
No Education Listed
