Customer Experience Intern

Lumos•High Point, NC

15h•Onsite

About The Position

At Lumos Fiber, we’re redefining connectivity with cutting-edge fiber-optic internet solutions. In 2026, we’re excited to launch another year of our Internship Program. Lumos is looking for a Customer Experience Intern! If you have a background in Customer Care or are interested in learning about delivering exceptional service while driving performance within the telecom space, we’d love to hear from you! This program gives students hands-on experience, professional mentorship, and the chance to work on projects that shape the future of technology and communications. Interns will collaborate with our teams, learn practical skills, and gain insight into the fiber-optic industry while contributing to meaningful work. We’re proud to continue this program and look forward to welcoming another group of talented students to Lumos Fiber! Company Summary: Lumos is on a mission to deliver lightning-fast, 100% Fiber Optic internet to the communities that need it most. After the merger of Lumos Networks and North State in 2022, we quickly rose to become a leading fiber internet provider. And as of April 1, 2025, we’ve joined forces with T-Mobile to launch T-Fiber—a joint venture that blends Lumos’ infrastructure expertise with T-Mobile’s national reach to bring fiber to more homes than ever before. We currently connect over 475,000 homes, businesses, and multi-family buildings across nine states in the East and Midwest. With major growth in markets like Ohio, Alabama, Florida, and Georgia—and a shared goal of reaching 12 to 15 million homes by 2030—Lumos is playing a vital role in closing the digital divide. Fully onsite position in our High Point office!

Requirements

Experience working with data in Excel.
Ability to adapt in a fast-paced environment.
Adept in critical thinking and problem-solving skills and abilities.
A current college student pursuing a degree in a relevant field.
Motivated, curious, and eager to learn in a fast-paced environment.
Skilled in critical thinking, communication, and problem-solving (technical skills may vary by role).

Responsibilities

Assist in supporting the collection and analysis of customer feedback in the form of surveys.
Help the team in identifying trends in relevant customer experience data.
Provide general support for ongoing CX initiatives to help drive continuous improvements in customer satisfaction and overall service delivery.
Collaborate with cross-function teams on various tasks and basic job duties.

Benefits

Comprehensive health, dental, and vision coverage.
Competitive compensation packages, including bonus options for eligible positions.
Paid Time Off & Paid Holidays.
Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
100% employer-paid life and disability insurance.
Employee Assistance Program (EAP) with access to professional support for life’s challenges.
401K plan w/ up to 5% employer contribution and a self-directed brokerage option.
Wellness program offering education and cash incentives for gym attendance and nutrition programs.
Employee referral bonuses.
Discounts on Lumos Fiber Internet for employees who live in our service areas.