Customer Experience Representative

Aston Carter • Chino, CA

2d • $23 - $24 • Onsite

About The Position

As a Customer Experience Representative, you will play a crucial role in ensuring our customers receive exceptional service.

Requirements

• Strong attention to detail and accuracy.
• Excellent organizational and multitasking skills.
• Proficient in data entry and office software.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office Suite.

Nice To Haves

• Experience in customer service and support.
• Familiarity with purchase order processes.
• Proficiency in MS Excel.

Responsibilities

• Review the accuracy of incoming orders and efficiently collect and input orders submitted via fax, email, voicemail, or online order entry systems.
• Provide comprehensive support to the Account Specialist, ensuring seamless order processing and customer satisfaction.
• Accurately process orders and perform data entry tasks to maintain up-to-date and precise records.
• Ensure the accuracy of outgoing orders, verifying all details before final submission.
• Operate as an integral part of the office support staff, assisting with various administrative tasks.
• Scan, file, and upload documents to maintain organized and accessible records.
• Order and manage office supplies to ensure the office runs smoothly.
• Assist with scheduling appointments and managing calendars to optimize efficiency.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed