Customer Experience Representative

Rabobank•Cedar Falls, IA

13d•$45,000 - $60,000•Hybrid

About The Position

The Customer Experience Representative role provides an opportunity for someone who enjoys a challenge, finding solutions, and is fulfilled by helping others. The role serves as a primary contact for Input Finance customers. Additionally, Customer Experience Representatives supports other teams within the department providing the opportunity to be involved in the Customer Experience from start to finish. Our Shared Future: “What I enjoy most about this role is the people I work with and that each day is different. There is a variety of things I get to do each day.” You and Your Job As a Customer Experience Representative you will be successful being a great communicator. The key purpose is also to solve problems and listen to the customer's needs. It is important to be able to multitask and prioritize what needs to be done when things are busy. You will be successful if you are a team player. The Customer Experience Representative supports the Relationship Managers, Field Finance Representatives, and Customers of RAF’s Input Finance department. The role serves as primary contact for Customers of Input Finance. They participate & assist RMs in the annual selling & retention efforts of strategic accounts. Additionally, the role provides exemplary service & support to Input Finance's field sales force, strategic accounts, and their distribution partners, by serving as a process expert and diagnosing & resolving a wide range of potential issues.

Requirements

Associates Degree with 2+ years of experience or Bachelor’s Degree
Computer proficiency with MS Word, Outlook, and Excel required. Other IS skills and report writing skills are a plus.
Excellent communication skills, both written and verbal. Must be able to conduct business and make customer presentations over the phone or in person.
Legally authorized to work in the United States on a full-time basis.
Rabobank is unable to sponsor or take over sponsorship of an employment visa for this position.

Nice To Haves

Other IS skills and report writing skills are a plus.

Responsibilities

Provide the best possible customer service and work strategically to achieve Input Finance goals.
Assist the RM's and Field Finance Reps in uncovering and/or understanding potential marketing & communication opportunities a specific account may present.
Act as a subject matter expert and demonstrate the knowledge & willingness to provide the best possible service.
Communicate with customers effectively and seek additional information for clarification
Serve as first point of contact for Input Finance field sales staff, a strategic account, a strategic account’s field sales force, and a strategic account’s distribution partners concerning day-to-day matters.

Benefits

Rabobank welcomes employees and applicants from all backgrounds and is committed to fostering an inclusive environment that leverages the diverse strengths of our workforce. This enables us to exceed the expectations of our clients and customers while ensuring a healthy and safe environment for our staff.
We believe your well-being extends far beyond just a paycheck and should encompass your health, happiness, and satisfaction.
To meet these needs, Rabobank offers a flexible hybrid working model and continually evaluates and enhances our benefit offerings to ensure they are comprehensive, competitive, and provide you with the options and flexibility you need.
Our employee benefits are focused on four main components:
Physical Well-Being includes our commitment to your Health and Wellness. Medical, Dental and Vision plan coverages are effective on your date of hire. Rabo offers multiple plan options and a full network of providers to best meet your needs.
Financial Well-Being provides for your Retirement + Savings + Security. We love seeing your retirement plan balance grow just as much as you do! That’s why you can start participating in the 401(k) plan on your date of hire. Plus we match 50% of the first 6% you contribute to your 401(k) plan for US Employees. Rabo also contributes an additional 3% of your eligible pay in Safe Harbor contribution and up to 3% in annual Discretionary Profit Sharing contributions.
Emotional Well-Being ensures your Work + Life balance. We offer a generous paid time off program to full time employees: up to 20 days of vacation time, 5 days of additional time off plus 7 sick days and 11 US holidays annually (based on hire date during the calendar year).
In addition, Growing a Better World Together requires wanting the best for our employees and their families and our communities. To do that, we offer both the time and financial support to give back to the community through our Dollars for Doers, Helping Hands and Gift Matching programs.
(All paid time off is subject to company accrual and carryover policies.)
Workforce Well-Being supports a hybrid working model that offers the flexibility to split your time between home and the office—typically 2–3 days remote and the remaining days onsite—promoting both productivity and personal well-being.