Customer Experience Specialist

NBKC BANK • Kansas City, MO

22h • Hybrid

About The Position

At nbkc
bank, we do things a little differently, and that’s the way we like it. We're not just a bank; we're a tech-forward, people-focused team that believes banking should be simple, helpful, and human.

We're looking for a Customer Experience Specialist's to join our crew. If you're energized by helping people, solving problems, and making someone’s day a little easier, this could be the perfect role for you.

Requirements

• 2+ years of experience in banking, customer service, or contact centers.
• Strong communication skills and a love for solving problems.
• Comfort working independently and using digital tools.
• A high school diploma or GED (required).

Nice To Haves

• Familiarity with bank products or regulations.
• Previous hybrid or remote work experience.
• A knack for identifying customer needs and offering thoughtful solutions.
• Fluency in Spanish

Responsibilities

• Handling inbound calls and chats from customers with professionalism and empathy.
• Assisting with online banking, debit card issues, application status updates, and more.
• Identifying opportunities to make banking better, both for the customer and for nbkc.
• Staying in the know with bank policies, tools, and systems to deliver accurate, secure service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED