Customer Experience Specialist

Kalsec • Kalamazoo, MI

16h

About The Position

Provides dedicated service regarding orders, sample requests, documentation requests, returns, credits, complaints, and invoices. Support customer order fulfillment by working closely with a cross functional team including Sales Support, Regulatory Affairs, Logistics, and Planning to ensure that all transactions and processes meet external compliance and regulatory requirements. For the managed region, accompany the Sales Manager to customer visits (up to 1 week/year.)

Requirements

• High School Diploma or equivalent.
• 3-5 years Customer Service Experience.
• Must be able to work a schedule equivalent to 8am – 5pm EST.
• Excellent interpersonal, communication, and customer service skills.
• Ability to succeed in a dynamic, fast paced work environment.
• Ability to thrive in a cross-cultural work environment.
• Positive Phone Etiquette.
• ERP and CRM experience.
• Detail and solution-oriented approach.
• Tactful and skilled in conflict resolution.
• Demonstrated Microsoft Office skills.

Nice To Haves

• Bachelor’s degree, preferably in business or related discipline.
• Fluency in Spanish.
• Salesforce experience.

Responsibilities

• Provides dedicated service regarding orders, sample requests, documentation requests, returns, credits, complaints, and invoices.
• Support customer order fulfillment by working closely with a cross functional team including Sales Support, Regulatory Affairs, Logistics, and Planning to ensure that all transactions and processes meet external compliance and regulatory requirements.
• For the managed region, accompany the Sales Manager to customer visits (up to 1 week/year.)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED