Customer Experience Technical Specialist

EloTouch•Knoxville, TN

8h•Hybrid

About The Position

The Customer Experience and Technical Specialist is a knowledgeable product specialist with three core areas of responsibility – supporting product and engineering teams to resolve any technical issues with EVT/DVT/PVT samples so they are ready for customer and partner evaluation; managing and monitoring all demo pool inventory (including non-inventory items, data, tech stack), used for tradeshows and events (inventory management, hardware staging/testing, firmware updates, software installation/configuration, etc.); and supporting Customer Care teams to ensure sales demo products are ready for customer and partner evaluation. This position reports to the Solutions Architect Team Lead

Requirements

At least 2+ years of experience in a technically oriented pre- or post-sales role: Demo Engineer, Solutions Consultant, Enterprise Technical/IT support, or similar experience.
Technical presentation and communication skills.
Knowledge of key operating systems including Android, iOS, Linux, and Windows.

Nice To Haves

Associate degree in Computer Science, Engineering, or a related field.
Knowledge of point-of-sale (POS) systems, peripherals, software applications, SDKs, and drivers a plus.

Responsibilities

Manage and monitor all demo pool inventory (including non-inventory items, data, tech stack), used for tradeshows and events (inventory management, hardware staging/testing, firmware updates, software installation/configuration, etc.)
Support event stakeholders (sales, marketing, product management) to make sure each tradeshow has what it needs to be successful, including inventory and non-inventory items (cases, accessories, etc.)
Ensure coordination of demo equipment for tradeshows including meetings, shipment consolidation, pack-up, and returns.
Support product and engineering teams to resolve any technical issues with EVT/DVT/PVT samples so they are ready for customer and partner evaluation.
Support Customer Care teams to ensure sales demo products are ready for customer and partner evaluation. When necessary, work with sales, customers, and our logistics teams to ensure timely return of products.
Manage and monitor US demo rooms to ensure that all products and solutions are well-exhibited and in working order.
Write and maintain documentation relating to demo inventory and tech stack.
Identify, implement, and follow up on opportunities for continuous improvement and process alignments.
Complete special projects and additional duties as assigned by manager.
Other reasonable directives, responsibilities and activities may change or be assigned at any time with or without notice.