Customer Marketing Manager

Ambience Healthcare • San Francisco, CA

7h • $150,000 - $205,000 • Remote

About The Position

We are looking for a Customer Marketing Manager to own customer advocacy programs, build and maintain our customer proof infrastructure, and partner cross-functionally to ensure Ambience's strongest asset, our customers, is activated strategically across every stage of the GTM motion. Reporting to the Head of Customer Marketing and Advocacy, you will be the person who knows our advocates deeply, maintains the most current and comprehensive library of customer evidence, and ensures the right stories reach the right audiences at the right time. You will market through customers, not to them.

Requirements

• 4-7+ years in customer marketing, customer advocacy, or a closely adjacent role (content marketing, product marketing, customer success with a marketing lens) in B2B SaaS or enterprise technology.
• Demonstrated experience building or scaling advocacy programs: references, case studies, speaker programs, or customer evidence engines.
• Exceptional storytelling and writing skills; ability to translate clinical or technical outcomes into compelling, audience-specific narratives.
• Strong cross-functional collaboration skills; track record of working across Sales, Product, CS/CT, and Marketing to drive shared outcomes.
• Highly organized with strong program and project management instincts; comfortable managing multiple concurrent workstreams with minimal oversight.
• Customer-facing polish; comfortable engaging with healthcare executives, clinicians, and operational leaders.

Nice To Haves

• Experience in healthcare, health IT, or clinical AI; familiarity with health system buying dynamics and clinical workflows.
• Experience maintaining content libraries or knowledge management systems for cross-functional use.
• Proficiency with tools such as Asana, Notion, Hubspot and Slack.

Responsibilities

• Build and scale customer advocacy programs including references, case studies, speaking engagements, testimonials, and customer stories that support growth, expansion, and market credibility.
• Support growth and expansion motions by partnering with Sales/Growth on accounts expanding into new departments or specialties, equipping teams with the right proof points and peer stories.
• Own the customer proof repository, maintaining a centralized, searchable library of research, case studies, customer stories, references, and performance metrics so that any team can find the right asset quickly.
• Support advisory councils and community programs, managing logistics, insights synthesis, and participant engagement.
• Drive cross-functional coordination for advocate deployment, ensuring Care Transformation, Product, Sales, Comms, and Research teams know which advocates to use, in what forums, and with what narrative.
• Ensure narrative alignment so that all customer evidence reflects Ambience's broader positioning around care transformation, clinical AI leadership, and the intelligence platform.
• Active advocate base grows meaningfully within the first two quarters, with diverse persona and specialty coverage.
• Reference fulfillment, speaker preparation, and case study pipelines operate as reliable, well-run engines.
• Customer evidence is consistently attached to expansion opportunities.
• Internal teams can self-serve from the proof repository without escalating.
• Advisory council sessions deliver actionable insights that inform product, GTM, and narrative decisions.
• Cross-functional advocacy workflows are documented, predictable, and reliable.
• Published customer stories reinforce GTM and product priorities.

Benefits

• Comprehensive medical, dental, and vision coverage for you and your dependents
• 401(k) with a company match of up to 3% of base salary
• A remote-friendly culture (with a San Francisco HQ) and full equipment provisioning to ensure you can work effectively from wherever you’re based.
• Parental leave to support your family needs
• Annual company-wide off-sites, team off-sites and regular team lunches and all-hands gatherings, with travel, lodging and meals covered
• Flexible time off with no annual cap, company-wide holidays and an annual holiday shutdown from December 24–January 1 designed to support real rest and long-term sustainability.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed