Customer Migration & Onboarding Interns
About The Position
Weâre looking for six part-time, motivated, customer-focused interns to support a high-impact initiative: migrating customers from an acquired platform onto our core platform. These roles sits at the intersection of onboarding, customer success, and frontline support. An ideal opportunity for someone who wants real-world experience working directly with customers, learning an SaaS platform, and supporting digital transformation projects. Youâll play a hands-on role in ensuring customers have a smooth transition, feel supported post-migration, and are set up for long-term success and adoption on the new platform. These roles can be a hybrid (2 days a week in the office) based in Denver, Colorado or St Petersburg, Florida. About Us Sign In Solutions is the innovative workplace enablement partner that goes beyond traditional visitor management, combining the comprehensive software and real-time analytics modern organizations need to mitigate risk, elevate experiences, and empower people. Launched in 2021 with funding from PSG , Sign In Solutions acquired Sign In App, Sign In Enterprise (formerly Traction Guest), Sign In Compliance (formerly ThreatSwitch), Sign In Workspace (formerly Pronestor), Sign In Scheduling (formerly 10to8) and Sign In Central Record (formerly SCR Tracker) Culture: Culture is important at Sign In Solutions. Our values donât just sit on a glossy page. We live them every day. Our values are the cornerstone of who we are: Customer 1st Respect & Dignity Accountability & Empowerment Honestly & Positivity We're Here To Win Do Good & Give Back Why This Internship Is Different This is not a âshadow and observeâ internship. Youâll own real customer interactions, contribute directly to a critical company initiative, and gain hands-on experience thatâs highly transferable to roles in Customer Success, Support, Implementation, Product Ops, and SaaS Operations. This isnât just about us getting to know you. We believe you need to dive in to get to know us. We encourage you to research and read up on our company news and articles. Throughout the recruitment process, you will be given the opportunity to ask lots of questions and meet different members of our team. As you get to know what weâre all about, we hope youâll become increasingly confident and excited that we could be your next big move. Once your application is received and reviewed, qualified candidates will move on to our next steps. Our intern recruitment process has the following steps: People Ops Phone Screen (10 mins) Interview with the Customer Experience team (30 mins) Interview with the Hiring Manager (30 - 45 mins) We are an equal opportunity employer and love diversity at our company! We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.
Requirements
- Strong communication skills â comfortable working with customers over Zoom, chat, and email
- High empathy and a customer-first mindset
- Organized and detail-oriented; able to follow processes while handling multiple customers at once
- Comfortable learning new software tools and explaining them clearly to othersProactive problem-solver who isnât afraid to ask questions
- Interest in SaaS, customer success, onboarding, support, or operations
- Prior customer-facing experience (retail, hospitality, support, tutoring, etc.) is a plus but not required
Responsibilities
- Support customer migrations from the acquired platform to our core platform, following defined playbooks and processes
- Assist with customer onboarding post-migration, ensuring users are set up correctly and confident using the platform
- Provide high-level walkthroughs to help drive user adoption and maturity
- Respond to basic support questions via chat, phone, email, or ticketing system, escalating more complex issues as needed
- Troubleshoot common issues and help customers navigate workflows and features
- Partner with Customer Success, Support, and Implementation teams to ensure a seamless customer experience
- Help document common questions, edge cases, and feedback to improve onboarding and migration processes
- Contribute to internal documentation, FAQs, and customer-facing guides as you learn the platform
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What This Job Offers
Job Type
Part-time
Career Level
Intern
Education Level
No Education Listed
