Customer Order Entry Specialist

TEKsystems•Tinley Park, IL

1d•$20 - $24•Onsite

About The Position

This client is located in Tinley Park and is looking for someone with Order Entry experience. Looking to get someone started within the next two weeks! Description The CEA will be responsible for: Handling all customer inquires both over the phone and via email quickly and effectively Inbound Calls - 25-50+ a day Emails - 50-100+ a day Answering questions customers have about shipping, product availability and pricing Research questions and use systems to provide customer with the best experience Create cases for issues customers have. Coordinating across all functional units to quickly resolve specific customer requests and needs, both stated and implied Direct customer communication by a variety of channels, order management and across the fulfillment chain Provide information and exception management Handling both internal and external customer inquiries as well as provide proactive solutions Reports to Supervisor of Customer Experience

Requirements

2+ years of customer service experience from a products company or customer service role that had KPI's (no call center candidates from scripted environment)
Order Entry in an ERP
Microsoft Outlook, Microsoft Word
General Computer Skills
Email Communication heavy
HS diploma

Nice To Haves

Claims experience (order claims processing)
CRM - Microsoft Dynamics
Inbound Phone experience 50+ volume
Microsoft Excel

Responsibilities

Handling all customer inquires both over the phone and via email quickly and effectively
Answering questions customers have about shipping, product availability and pricing
Research questions and use systems to provide customer with the best experience
Create cases for issues customers have.
Coordinating across all functional units to quickly resolve specific customer requests and needs, both stated and implied
Direct customer communication by a variety of channels, order management and across the fulfillment chain
Provide information and exception management
Handling both internal and external customer inquiries as well as provide proactive solutions