Customer Relations Account Specialist

AWP Safety•North Canton, OH

22h•$44,000 - $48,000

About The Position

As the Customer Relations Account Specialist, this role is responsible for delivering excellence in service and contributing to the mission of protecting businesses, people and time. This role will focus on accurate and timely invoicing to our customers. This position is also responsible for ensuring all payments are received within the defined terms. The Customer Relations Account Specialist is responsible for collaboration across all levels to achieve departmental and organizational goals.

Requirements

High school diploma or GED required
3-5 years AR/Billing experience preferred
Pay application, lien waiver, and contract management experience preferred
Strong customer service skills
Basic knowledge of accounting principles and terminology; strong math skills
Excellent verbal and written communication
Problem-solving skills
Critical thinking skills
Demonstrate high degree of accuracy and attention to detail
Excellent organizational skills
Outgoing & assertive personality – not afraid to approach individuals
Proficiency with Microsoft Office Suite Products (Excel, Word)

Nice To Haves

Microsoft Dynamics 365 experience preferred
West – Prelude, American Contractor
North & South – Salesforce, Great Plains
Mountain – TCR, ME Great Plains
Central – TCR, Sage

Responsibilities

Invoice assigned customers timely and accurately
Address billing questions and discrepancies timely
Verify invoice procedures and validate customer contracts
Ensure payments for assigned customers are received within terms by managing their open Accounts Receivables
Communicate with internal and/or external customers
Collaborate with the Field to complete tasks in a timely manner
Act as a resource for other functions within AWP
Provide training and support as requested
Establish and maintain effective and cooperative working relationships with customers
Perform other duties and/or special projects as assigned