Customer Relations Specialist (Contact Centre, Spanish)

Metergy Solutions•New York, NY

1d•$48,000 - $55,000

About The Position

This position is accountable for enhancing the customer experience through providing timely, helpful and professional assistance to customers who contact us.

Requirements

Must have previous call centre experience in an inbound call centre environment and/or experience with direct customer interaction in a service-oriented environment.
Minimum high school diploma or equivalent experience / training.
Spanish communication skills
Clear and effective communication skills (in English -both oral & written with excellence in spelling and grammar)
Ability to remain calm and professional in stressful situations
Ability to manage conflict
Detail oriented, analytical and inquisitive
Strong problem-solving skills.
Ability to work in a fast-paced environment.
Good keyboarding skills with experience with both Word and Excel software
Experience working in multiple systems
Ability to adapt to a changing environment
Strong organizational and prioritization skills

Nice To Haves

Utility, Telecom Industry Experience is considered an asset

Responsibilities

Responding to telephone service requests in a fast-paced environment on a queue; incoming calls
Participate in special projects and initiatives as assigned
Ensure timely resolution of all inquires
Electronic customer inquiries; Processing forms, applications and customer service requests emails
Researching, analyzing and providing resolution to customer billing complaints
Scheduling customer payment arrangements
Recording and tracking detailed customer interactions and transactions
Initiating and handling all inbound and outbound calls on delinquent accounts
Escalating accounts according to Collections policies and procedures.
Displaying professional telephone etiquette when communicating with customers
Set up disconnections and reconnections
Report preparation and analysis on outstanding balances