CUSTOMER REP

Southern Fabricators•Polkton, NC

About The Position

Are you someone who enjoys helping customers, staying organized, and coordinating with teams to ensure things run smoothly? We’re looking for a dependable Customer Representative to serve as the primary point of contact between our company and our customers. This role is ideal for someone who thrives in a fast-paced environment, communicates clearly, and enjoys building strong relationships while supporting manufacturing operations.

Requirements

Associate’s or Bachelor’s degree in Business, Communications, or a related field
Previous experience in customer service or a similar role, preferably in manufacturing or durable goods industries
Experience with order management systems or inventory tracking software
Basic computer proficiency, including CRM software and Microsoft Office applications
Strong verbal and written communication skills
Ability to multitask and manage time effectively in a fast-paced environment

Nice To Haves

Bilingual communication skills to support diverse customer needs
Experience working in manufacturing or industrial environments

Responsibilities

Respond promptly and professionally to customer inquiries via phone, email, and other communication channels
Process customer orders accurately and enter information into the order management system
Coordinate with production and logistics teams to track order status and resolve delivery or product-related issues
Maintain detailed records of customer interactions, transactions, and feedback
Manage customer accounts and follow up on open issues to ensure timely resolution
Provide product information and assistance to support customer purchasing decisions
Collaborate with sales and marketing teams to communicate promotions, new products, and company updates