Customer Service Account Manager

Matthews International•Pittsburgh, PA

About The Position

Are you looking for more than just a job? Join Matthews International, a company with over 175 years of success and stability. As a global leader in memorialization, we take pride in our craftsmanship and commitment to quality — and it all starts with our people. Customer Service Account Manager-the communication link between customer/sales/production and provides high level, professional customer service by responding to customer inquiries by telephone, email, written communication or personal contact to provide product/services information and to resolve mostly routine and some non-routine, more complex problems and requests with accuracy and efficiency. Why You'll Love Working with Us! Job Stability: We’ve been around for 175 years — and we’re still growing. Career Growth: We believe in promoting from within. Respectful Culture: You’re not just a number — you're part of the team. Medical, Dental & Vision: Enjoy peace of mind with our comprehensive benefits package, including an employer HSA (Health Savings Account) contribution. Earned Time Off: Recharge and rejuvenate with earned time off to spend on your terms. Paid Holidays: Celebrate special moments and create lasting memories with paid holidays. Financial Perks: 401(k) program with company match as well as an Employee Stock Purchase Program. Education Perks: We believe in your continued growth and offer educational assistance to support your professional development. Dependent Scholarship Opportunities: We care about your family's future, which is why we provide opportunities for your dependents to pursue their educational dreams.

Requirements

High School Diploma or GED.
3+ years of previous customer service experience preferred; or equivalent combination of education and experience.
Occasional travel either locally, nationally, and/or internationally may be required.
High degree of proficiency MS Office Suite, Outlook & Internet applications.
Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills.
Strong verbal and written communication skills (including analysis, interpretation, & reasoning).
Solid understanding and application of mathematical concepts.
Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients.
Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
Ability to work with and influence peers and senior management.
Self-motivated with critical attention to detail, deadlines and reporting.
Ability to work overtime as necessary.

Nice To Haves

Associate Degree or equivalent from two-year college or technical school preferred.

Responsibilities

Provide a high level of customer service via telephone, email, written communication or personal contact to resolve mostly routine problems and requests.
Identify and assess customers’ service needs and refer to other service or technical departments for follow up or additional information as needed.
Ensure order instructions and information are submitted accurately and per customer specifications.
Maintain current and accurate order entry information in all required software programs.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Additional duties as assigned.