Customer Service/Administrative Assistant

La-Z-Boy•Surprise, AZ

2d•$16•Onsite

About The Position

The basic function of the Administrative staff is to assist customers, sales and design staff and store management in the operations relating to the customer buying experience and the routine maintenance of the store. ✨ Now Hiring: Customer Service/Administrative Assistant – La-Z-Boy Furniture Galleries ✨ Location NEW Store Opening!! Surprise, AZ - 16350 W Cactus Road, Surprise, AZ 85388 La-Z-Boy is hiring one extraordinary team member to support our store as a Customer Service/ Administrator. You will work alongside the Manager, Sales Associates, and Designers as a team to provide our customers with an exceptional experience by answering calls, resolving customer concerns and keeping the showroom customer-ready. It’s time for you to join a company that values your ideas as much as your talent!

Requirements

High School Diploma or GED
Prior Administrative or Customer Service or related experience
Professional dress and appearance

Responsibilities

Reliable and punctual – Consistently on time and dependable, supporting both our customers and team.
Team-oriented and self-motivated – Works well with others while also taking initiative to complete tasks independently.
Clear and effective communicator – Comfortable interacting with both internal teams and external clients.
Highly organized with strong attention to detail – Maintains an orderly workspace and ensures accuracy in administrative tasks.
Strong problem-solving skills – Able to identify issues and find practical solutions.
Comfortable learning new technology – Willing and able to quickly adapt to new computer programs and systems.
Excellent customer service skills – Provides a positive experience for clients both in person and over the phone.
Able to multitask across systems – Navigates multiple technologies while remaining attentive and engaged with customers.
Understands and executes LZB policies and procedures and communicates this properly to customers.
Utilizes computer to input comments and answer questions regarding order status, account balance, and inventory availability.
Maintains professional phone etiquette, takes detailed phone messages and returns calls same day.

Benefits

Health Insurance through Blue Cross/Blue Shield
Optum for Prescriptions
In-Network Dental and Vision Insurance
Paid Vacation
401k with match
Disability Insurance
Life Insurance and AD&D
Paid Bonding Leave
Health Savings Account
Employee Assistance Program (Free to all employees!)
Counseling sessions
Financial and legal resources
Medical, Vision, Dental and Basic Life Insurance
401k retirement plan with company match of up to 6%
Paid time off includes: 9-11 paid holidays each year, two weeks’ prorated vacation as a new hire and either personal time (non-exempt only) or state mandated sick time.