Customer Service and Order Entry
About The Position
MLC Manufacturing is a growing sheet metal fabrication company seeking a reliable, organized, and customer-focused individual to join our team on 1st Shift. This position plays a critical role in supporting customers and ensuring accurate order processing within our manufacturing environment. We are looking for someone who thrives in a fast-paced setting, communicates professionally, and pays close attention to detail. Position Overview The Customer Service & Order Entry team member is responsible for managing customer communication, entering and processing orders accurately, coordinating with internal departments, and ensuring a smooth flow of information from quote to production. This role works closely with sales, production, shipping, and management to ensure customer expectations are met.
Requirements
- Previous customer service experience (manufacturing environment preferred)
- Order entry experience strongly preferred
- Strong attention to detail and accuracy
- Ability to read basic manufacturing drawings (preferred but not required)
- Comfortable working with ERP/MRP systems and Microsoft Office
- Strong written and verbal communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Team-oriented mindset
- Professional and dependable
- Organized and process-driven
- Strong problem-solving skills
- Positive attitude and willingness to learn
- Ability to work independently while supporting a team
Nice To Haves
- Ability to read basic manufacturing drawings (preferred but not required)
- Previous customer service experience (manufacturing environment preferred)
- Order entry experience strongly preferred
Responsibilities
- Serve as the primary point of contact for customers via phone and email
- Respond to customer inquiries regarding quotes, order status, lead times, pricing, and delivery
- Provide professional, prompt, and accurate communication
- Build and maintain strong customer relationships
- Resolve customer concerns in a timely and courteous manner
- Accurately enter customer purchase orders into ERP/software system
- Verify pricing, quantities, material specifications, and due dates
- Review drawings and part revisions for accuracy
- Coordinate with estimating and production to confirm feasibility and timelines
- Issue order confirmations to customers
- Process order changes, revisions, and cancellations
- Communicate customer requirements to production team
- Ensure jobs are released properly to the floor
- Track open orders and monitor progress
- Assist in prioritizing jobs based on customer deadlines
- Work with shipping to coordinate delivery schedules
- Maintain organized digital and physical job files
- Track revisions and maintain accurate documentation
- Assist with quoting follow-ups
- Support management with reports and order tracking
- Ensure compliance with company procedures
Benefits
- Full-time, stable employment
- 4-day work week (Monday–Thursday)
- Competitive compensation (based on experience)
- Health, dental, and vision insurance
- 401(k)
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
