Customer Service- Call Center Representative
About The Position
Invicta Software is seeking a dedicated and customer-focused Remote Customer Service Call Center Representative to join our dynamic team. This role is vital in delivering exceptional support and building lasting relationships with our clients. If you thrive in a fast-paced environment and enjoy helping others, this opportunity offers a rewarding way to contribute to our company’s success from the comfort of your home. Key Objectives Provide timely, accurate, and empathetic assistance to customers via phone and digital channels. Resolve inquiries, troubleshoot issues, and guide customers through product features and services. Maintain high customer satisfaction by delivering professional and courteous service. Collaborate with internal teams to ensure seamless customer experiences and continuous improvement.
Requirements
- High school diploma or equivalent; associate or bachelor’s degree is a plus.
- Minimum of 1-2 years experience in a customer service or call center role.
- Excellent verbal and written communication skills in English (US).
- Strong problem-solving abilities and a patient, empathetic approach to customer interactions.
- Comfortable using CRM software and other digital communication tools.
- Ability to work independently in a remote setting with reliable internet connectivity.
- Flexible schedule availability, including some evenings or weekends as needed.
Responsibilities
- Respond promptly and professionally to incoming customer calls and messages.
- Identify customer needs and offer appropriate solutions or escalate when necessary.
- Document customer interactions accurately in the company’s CRM system.
- Follow established protocols to handle billing, technical support, and general inquiries.
- Maintain up-to-date knowledge of Invicta Software’s products, services, and policies.
- Meet or exceed individual and team performance targets, including call quality and resolution rates.
- Participate in ongoing training and development initiatives to enhance skills and product knowledge.
Benefits
- Competitive salary with performance-based incentives.
- Comprehensive health, dental, and vision insurance plans.
- Paid time off and holiday leave.
- Opportunities for professional development and career advancement.
- Supportive and inclusive work environment.
- Employee wellness programs and team-building activities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
