Customer Service/Office Administration

Servpro • Hudson, OH

1d • $17 - $19

About The Position

Are you someone who thrives in a fast-paced environment, loves helping people, and takes pride in staying organized and on top of details? At Restoration Resources, Inc. , we’re not just answering phones—we’re helping people during some of the most stressful times in their lives. We’re looking for a Customer Service & Office Administrator who brings positivity, professionalism, and a strong sense of ownership to everything they do. If you enjoy being the go-to person , keeping things running smoothly, and being part of a supportive team—we’d love to meet you! In this role, you’ll be at the heart of our operations, helping ensure every job runs smoothly from the first call to completion. We’re looking for someone who is dependable, detail-oriented, and genuinely enjoys helping others. If you’re organized, customer-focused, and ready to be part of a great team, we’d love to hear from you! Apply today and take the next step in your career with Restoration Resources, Inc. Picture yourself here fulfilling your potential. At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you. All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

Requirements

• 2+ years of administrative or office experience
• Strong customer service skills with a positive, professional demeanor
• Excellent communication skills (written and verbal)
• High attention to detail and strong organizational skills
• Self-motivated with the ability to prioritize and manage multiple tasks
• Comfortable learning new systems and software

Nice To Haves

• Experience with QuickBooks (we’re happy to train!)
• Familiarity with Xactimate or similar industry software

Responsibilities

• Answer incoming calls and warmly greet customers and visitors
• Enter new job leads and referrals (FNOL) accurately and efficiently
• Deliver exceptional customer service with empathy and professionalism
• Perform detailed data entry and maintain accurate records
• Create and manage digital job files
• Monitor job progress and ensure documentation is complete
• Review and validate initial field documentation
• Track subcontractors and job-related services
• Support accounting and other departments as needed
• Keep the office organized and running efficiently

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Opportunity for advancement
• Vision insurance
• Wellness resources
• 401(k) matching
• Competitive salary
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees