Customer Service Officer

Five Star Bank•Sacramento, CA

7d•Onsite

About The Position

As a Customer Service Officer, you will support daily branch operations while delivering an exceptional client experience. Your responsibilities will include processing deposits and withdrawals, managing cash transactions, and assisting customers with their banking needs. You will play a key role in enhancing customer satisfaction and maintaining the integrity of our banking operations.

Requirements

At least 1+ year of banking experience
At least 2 years of customer service experience
6 months of cash handling experience
High School Diploma or GED
Customer/Client Focus
Personal Effectiveness/Credibility
Problem Solving/Analysis
Teamwork Orientation
Initiative
Stress management/Composure
Organizational Skills
Technical Capacity

Responsibilities

Process deposits, withdrawals, and all account transactions
Open new accounts and perform account maintenance
Complete daily tasks in a timely matter
Resolve issues by examining relevant documents and records
Approve transactions within delegated limits and report suspicious activities to the AML Officer
Assist operations staff and management with development and implementation of new policies and procedures
Handle courier/mail/ATM and night drop deposits
Process telephone/fax transfers, wire transfers, and loan payments
Balance teller cash drawer daily and Branch Cash Recap
Reconcile Ban control accounts daily
Complete research requests for customers
Comply with all Anti-Money Laundering Laws and Regulations
Complete file maintenances and changes of addresses, and order checks and deposit slips
Provide branch coverage as needed for vacations, leaves or in any event that would cause an office to have less than the minimum number of people required to operate for the day
Verify and maintain GL and Ban Control balances
Complete daily NSF/Non-Post Items and reports
Order cash for the branch & manages shipments
Approve deposits, cash limits, and outgoing wires
Place Reg CC holds and prepare documents