Customer Service / Project Coordinator - Kitchen and Bath Countertop Fabrication (2160)
About The Position
Are you highly organized, customer-focused, and ready to take ownership of projects from start to finish? Classic Rock Fabrication is hiring a Customer Service / Project Coordinator to join our growing team in Cranberry Township. In this role, you’ll be the main point of contact for customers and a key link between our internal teams—making sure every project runs smoothly, on time, and with exceptional attention to detail. About Us Since 2006, Classic Rock Fabrication has been a trusted wholesale manufacturer and installer of premium custom countertops. We offer a wide range of surfaces, from natural stone to engineered stone, and serve partners throughout the Northeast and Midwest. With four locations—Harrisburg, Cranberry Township (Pittsburgh), and Mechanicsburg, PA, and Sewell, NJ—we continue to grow by delivering quality craftsmanship and exceptional service. What We’re Looking For Strong background in customer service and/or project coordination Experience in home design or the kitchen & bath industry preferred Excellent communication and organizational skills A proactive problem-solver with a focus on accuracy and follow-through What You’ll Do As a Customer Service/Project Coordinator, you’ll play a crucial role in working alongside our business partners and internal teams to ensure a seamless experience from purchasing to production to installation. Your responsibilities will include: Providing exceptional customer service via phone and email. Supporting quoting, ordering, scheduling, installation, and post-installation inquiries. Generating quotes and job orders in our ERP system, Stone Profit Systems - aka SPS. Coordinating project details to ensure smooth operations. Scheduling templating and installation and assisting with billing. Collaborating with Strategic Account Managers to maintain strong partner relationships. Why Classic Rock? At Classic Rock Fabrication, we believe that working with our team should be as exceptional as the products we create. That’s why we live by our Core Values: Drive safety home Love what you do Quality creates opportunity We choose speed Make it better and fail forward Be kind, be true, respect the team Want to see what it’s like to be part of the Classic Rock team? Check out our video! https://www.youtube.com/watch?v=1KJ1qeaye_o We are an equal opportunity employer committed to fostering a diverse and inclusive workplace. Employment offers are contingent upon a background check and drug screening. Ready to take the next step in your career? Apply today!
Requirements
- 2+ years of experience in customer service, design, or a related field (preferred).
- Strong communication skills with the ability to deliver information professionally—even when addressing challenges.
- Sound reasoning and problem-solving abilities; able to interpret various types of instructions and anticipate potential issues.
- A team player who thrives in a fast-paced, detail-oriented environment.
Nice To Haves
- Experience in home design or the kitchen & bath industry preferred
- Experience with countertops and/or cabinetry is a plus but not required.
Responsibilities
- Providing exceptional customer service via phone and email.
- Supporting quoting, ordering, scheduling, installation, and post-installation inquiries.
- Generating quotes and job orders in our ERP system, Stone Profit Systems - aka SPS.
- Coordinating project details to ensure smooth operations.
- Scheduling templating and installation and assisting with billing.
- Collaborating with Strategic Account Managers to maintain strong partner relationships.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
