Customer Service Rep 2

Point Blank Enterprises • Modesto, CA

6d

About The Position

Job Duties: Coordinates activities with customers, sales representatives, administration and production to satisfy our customers’ requirements including but not limited to entering orders, supporting distributors, sales reps, and creating / maintaining call logs. Provides administrative support to the Sales Department. Answers telephones and responds to orders, general customer inquiries, and customer complaints. Assists sales representatives with order status information, expediting orders and troubleshooting information. Communicates directly with the customer providing information such as: purchase order status and ship dates for open orders. Handles customer complaints and inquiries. Facilitates special and rush order requests from sales reps and direct customers Completes and verifies all customer purchase orders. Computer skills; Microsoft Excel (to include spreadsheets and pivot tables), Word and PowerPoint. Demonstrate flexibility to assist with special projects Excellent resolution and conflict skills. Very detailed oriented. Has extensive Product knowledge with the ability to understand Product Releases Ability to navigate through the Customer Service folder Perform other duties as assigned. Qualifications: High school diploma or its equivalent. Language Proficiency : All candidates must be fluent in English, with the ability to speak, read, and write at a professional level. (3) five or more years of experience within the Customer Service or related field. The ability to operate various word-processing software, spreadsheets, and database programs. Regular and predictable attendance is an essential function of this position. Be available to work overtime with minimal notice. Excellent customer service relations skills. Ability to set priorities and manage time effectively. Ability to work independently. Physical Demands: Sitting for long periods. Dexterity and coordination to handle files and single pieces of paper; occasional lifting of items weighing up to twenty-five pounds such as files, stacks of paper, reference and other materials. Moving from place to place within the office; minimum reaching for items above and below desk level. Strength, dexterity, coordination and vision to use keyboard and video display terminal for prolonged periods.

Requirements

• High school diploma or its equivalent
• Fluent in English, with the ability to speak, read, and write at a professional level
• Five or more years of experience within the Customer Service or related field
• The ability to operate various word-processing software, spreadsheets, and database programs
• Regular and predictable attendance is an essential function of this position
• Be available to work overtime with minimal notice
• Excellent customer service relations skills
• Ability to set priorities and manage time effectively
• Ability to work independently
• Computer skills; Microsoft Excel (to include spreadsheets and pivot tables), Word and PowerPoint
• Excellent resolution and conflict skills
• Very detailed oriented
• Extensive Product knowledge with the ability to understand Product Releases

Responsibilities

• Coordinates activities with customers, sales representatives, administration and production to satisfy our customers’ requirements
• Enters orders
• Supports distributors and sales reps
• Creates / maintains call logs
• Provides administrative support to the Sales Department
• Answers telephones and responds to orders, general customer inquiries, and customer complaints
• Assists sales representatives with order status information, expediting orders and troubleshooting information
• Communicates directly with the customer providing information such as: purchase order status and ship dates for open orders
• Handles customer complaints and inquiries
• Facilitates special and rush order requests from sales reps and direct customers
• Completes and verifies all customer purchase orders
• Demonstrates flexibility to assist with special projects
• Navigates through the Customer Service folder
• Performs other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED