Customer Service Rep I

Valvoline Global

2d • Onsite

About The Position

The role of the Customer Service Rep, is to process and manage customer orders received from a variety of sources. Handles customer inquiries and concerns, while using research skills to troubleshoot customer issues.

Requirements

• High School Diploma or GED Required
• Minimum 2 years of Customer Service or related experience Required
• Experience using Microsoft Office Applications (Excel, Word, Power Point) and Salesforce (preferred)
• Must be able to work in office (Lexington, KY)

Responsibilities

• Process and manage customer orders
• Handle customer inquiries and concerns related to orders and accounts
• Research accounts receivable variances
• Provide proactive communication to internal and external business partners
• Must be able to work with plants, carriers, and others to schedule shipments to meet customer requirements
• Must be able to navigate systems outside of the SAP ordering system, for example: customer specific portals, Salesforce, etc.
• Must be able to resolve customer account issues in a timely and professional manner
• Other duties and responsibilities as determined by Valvoline from time to time in its sole discretion
• Other duties and responsibilities as determined by Valvoline from time to time in its sole discretion.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED