Customer Service Rep
Polar Beverages•Worcester, MA
9h•Onsite
About The Position
Polar Beverages is hiring for a Customer Service Representative position. This is a full time, in office position, remote work will not be considered.
Requirements
- Prior Inventory or truck scheduling experience is helpful
- Good phone skills
- Data Entry skills
- Good math skills
- Computer knowledge, Microsoft Office
- Attention to detail and ability to prioritize
Responsibilities
- Data entry order processing
- Ability to work with high volume of emails
- Verbal and written communication with customers regarding orders, inquiries, requests and concerns
- Knowledge of inventory control
- Interact with multiple departments and all levels of management
- Warehouse personnel regarding order substitutions and revisions
- Sales force regarding orders, pricing, return authorizations, inventory, customer complaints, etc.
- Interact with Polar co-pack facilities regarding orders, return authorizations, inventory, etc.
- Interact with outside carriers to confirm availability of loads for customer pickup
- Manage customers database for advanced shipping notices and routing requests
- Ability to multitask and work in a fast paced environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
