Customer Service Representative (CSR)

Community Veterinary Partners • Cary, NC

3d

About The Position

The Customer Service Representative (CSR) plays a pivotal role in ensuring customer satisfaction by acting as the primary point of contact between the company and its clients. The CSR is responsible for maintaining accurate records of customer interactions and transactions, ensuring that all communications are handled efficiently and professionally. By understanding customer needs and feedback, the CSR contributes to continuous improvement in service delivery and customer experience. Ultimately, this role is essential in building customer loyalty and supporting the company’s reputation for excellent service.

Requirements

• High school diploma or equivalent.
• Proven experience in a customer service role or related field.
• Strong communication skills, both verbal and written.
• Basic computer proficiency
• Ability to handle multiple tasks and work in a fast-paced environment.

Nice To Haves

• Conflict resolution and problem-solving training or certification.
• Previous experience in the Veterinary Industry.
• Works well individually and in a team
• Experience with PetDesk platform a plus

Responsibilities

• Respond promptly and professionally to customer and regular veterinarians inquiries via phone, email, or chat.
• Resolve product or service issues by clarifying the customer's complaint, determining the cause, and selecting the best solution.
• Maintain detailed and accurate records of customer interactions and transactions in the company database.
• Collaborate with other departments to address complex customer issues and ensure timely resolution.
• Provide customers with information about products, services, and policies to assist in their decision-making.

Benefits

• 401K
• Health
• Dental
• Paid Parental Leave
• Pet Discount

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED