Customer Service Representative / Dispatch

My Career Site

23d•$19 - $22

About The Position

Under the supervision of the Operations Manager, this position provides dispatching of delivery trucks to customer jobsites, ensure load accuracy, delivery communication with customers, customer service, processes customer orders, invoices and credits, directs accounts receivable requests from customers, dispatches customer pickups, and provides marketing assistance for the location sales teams. This position is required to provide sales assistance for walk-in Commercial and Retail customers; and is responsible for supporting and demonstrating the Core Values of Integrity, Safety, Respect, Customer Focus, Quality, Innovation and Financial Success. Performs other related duties as assigned.

Requirements

High school education or equivalent required, some college level courses are a plus.
Requires good reading, writing and mathematical skills.
Ability to communicate effectively with peers, customers and superiors.
Must have strong communication, teamwork, decision-making and interpersonal skills.
Demonstrated commitment to consistently delivering the highest quality customer service.
Working knowledge of office environment with experience using multi-line phone system, personal computer, printer, calculator, copier, and facsimile machine. Some other equipment may be required to perform duties.
Predictable and Regular attendance is required.

Nice To Haves

Two years’ customer service experience preferred, experience in the concrete block and/or sack industry area plus.
SAP experience preferred.
Truck Dispatching experience preferred.
Strong aptitude for organizing personal tasks and repetitive duties in a dynamic environment.
Sales experience preferred, but not required.

Responsibilities

dispatching of delivery trucks to customer jobsites
ensure load accuracy
delivery communication with customers
customer service
processes customer orders, invoices and credits
directs accounts receivable requests from customers
dispatches customer pickups
provides marketing assistance for the location sales teams
provide sales assistance for walk-in Commercial and Retail customers
supporting and demonstrating the Core Values of Integrity, Safety, Respect, Customer Focus, Quality, Innovation and Financial Success
Performs other related duties as assigned.