Customer Service Representative I-1
About The Position
Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and strengthen communities. As a qualified nonprofit agency operating within the AbilityOne program, ServiceSource hires persons with significant disabilities. For the majority of direct labor positions, ServiceSource will obtain documentation of a significant disability as per the JWOD Act. Salary/Hourly Rate:17.75 Pay rate : $17.75 + $5.09 (Health and Wellness) per hour Job Summary Responds to calls or written correspondence, and serves as a direct point of contact for customers, assisting with information in response to various inquiries. Primary Duties Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review. Responds to customer inquiries promptly and accurately. Documents all inquiries appropriately. Understands and applies confidentiality and security guidelines. Maintains minimum production expectations while meeting defined quality expectations Maintains knowledge of online reference information. Additional Responsibilities Prioritizes work throughout the day and adapts to changes in workload as needed. Perform other responsibilities as assigned.
Requirements
- High school diploma or Genral Educational Development (GED) required.
- Must be able to clear background checks.
- Experience working with a PC, Windows, and Microsoft Office required.
- Ability to maintain confidential information in compliance with HIPAA regulations.
- Excellent data entry skills.
- Program training as required.
- Demonstrated problem solving skills.
- Excellent verbal communication skills.
- Ability to effectively work within established key performance indicators (KPIs) as required by the contract.
- Demonstrated excellent interpersonal and customer service skills.
- Ability to work independently and as a member of a team is required.
Nice To Haves
- Customer service experience preferred.
Responsibilities
- Responds to customer inquiries promptly and accurately.
- Documents all inquiries appropriately.
- Understands and applies confidentiality and security guidelines.
- Maintains minimum production expectations while meeting defined quality expectations
- Maintains knowledge of online reference information.
- Prioritizes work throughout the day and adapts to changes in workload as needed.
- Perform other responsibilities as assigned.
Benefits
- Health coverage for you and your family through Medical, Dental, and Vision plans.
- Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.
- A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
- Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
- To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.
- A generous paid time-off program in which the benefits increase based on your tenure with the company.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
