Customer Service Representative I

Indiana University Health System • Indianapolis, IN

1d • Onsite

About The Position

Candidates must be available to work at either the Broad Ripple Urgent Care or the Downtown Urgent Care facility. Schedule Monday–Friday: 12‑hour shifts- Days Saturday & Sunday: 10‑hour shifts- Days Status: PRN and Full-time roles available. If PRN will work approximately 3 shifts per month. If full-time will work 36 hours per week. Benefits: Not benefits‑eligible for PRN roles.

Requirements

• High School Diploma or GED (no experience required)
• Ability to type 30+ words per minute
• Working knowledge of computers and basic software applications

Nice To Haves

• Knowledge of medical terminology and medical coding preferred

Responsibilities

• Check in patients
• Answer and route phone calls
• Complete daily checklists
• Prepare paperwork prior to the next shift
• Respond to patient inquiries via phone and email
• Determine the best method for resolving patient issues in alignment with organizational guidelines
• Coordinate issue resolution with other departments as needed
• Gather patient personal and billing information for database entry and scheduling

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED