Customer Service Representative - Ocean Import
About The Position
Not your typical, face-to-face, retail customer service job. In this role, you are a customer-focused representative, working with the importation of ocean cargo. Did you know maritime transport is essential to the world’s economy, as over 90% of the world’s trade is carried by sea? Did you know that the clothing and shoes you wear, your cell phone, and nearly all consumer goods people purchase all over the world in stores are first moved across the oceans by vessels in shipping containers? If you want to learn about international business and the transportation and logistics arm of world trade, this is the perfect opportunity for you! OOCL provides customers with fully integrated logistics and containerized transportation services, with a network that encompasses Asia, Europe, the Americas, Africa, and Australasia.
Nice To Haves
- US and Canada Regulatory Transportation Requirement
- Knowledge of International Cargo Container Movement
- Experience with Terminal and Rail Operations
Responsibilities
- Assist with customer inquiries for import cargo through email and phone
- Monitor all assigned cargo that is in transit or at the terminal
- Cross-functionally communicates to manage the timely delivery of cargo and escalates where needed
- Use your strong reading and comprehension skills to reference documents, procedures, and guidelines effectively.
- Have a working knowledge and level of comfort using MS Office products - especially Outlook, Excel, and SharePoint
Benefits
- 401k Retirement Plan AND Pension Plan
- Paid Vacation/PTO
- Paid Holidays
- Paid Sick time
- Floating Paid Personal days
- Medical, Dental, and Vision Insurance
- Excellent Growth and Advancement Opportunities
- Referral bonuses
- Tuition Assistance after 12 months
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
