Customer Service Representative Utilities

City of Alabaster•Alabaster, AL

8d•$21 - $30•Onsite

About The Position

Position is responsible for providing excellent customer service for utility customers. Demonstrates strong commitment to excellent Customer Service and utilizes company provided Customer Service training daily. Verifies and updates customer account information daily to maintain an accurate customer database Receives payments from various sources and accurately enters payment into the billing software Verifies that receipts match payments received and reconciles cash drawer daily Post daily transactions, prepare cash drawer report and bank deposit Answers customer questions regarding utility services available, billing cycle dates and deadlines, interruptions in service, high bill amounts, past due amounts, fees, rules, regulations and policies and assist customers with investigating high usage Troubleshoots account questions and communicates with customer to accurately resolve issues Troubleshoots online submissions and payments Enters new accounts and transfers of service into billing software and enters other required information into the billing software Receives customer comments and complaints, appropriately notes the customer’s account, provides information and appropriate assistance to resolve concerns and follows-ups to verify resolution to reported concerns Prepares service orders and provides appropriate details to assist field personnel with service order completion Provides customers with information concerning on-line payments, bank draft and ebills Notifies customers of returned checks Provides customers billing and payment history as requested Discusses billing, payment and usage history Provides other computer printouts and reports as required Regular & predictable attendance is a required essential function of the position based on department established work schedule.

Requirements

High School Diploma or equivalent
Training related to computer software including Microsoft Word, Excel, and Outlook
A minimum of one year of cashiering, customer service, and clerical experience
Ability to read and write English, with excellent verbal and written communication skills
Valid driver’s license

Nice To Haves

Utility billing software experience preferred

Responsibilities

Providing excellent customer service for utility customers
Verifying and updating customer account information daily
Receiving payments from various sources and accurately entering payment into the billing software
Verifying that receipts match payments received and reconciles cash drawer daily
Posting daily transactions, preparing cash drawer report and bank deposit
Answering customer questions regarding utility services
Troubleshooting account questions and communicates with customer to accurately resolve issues
Troubleshooting online submissions and payments
Entering new accounts and transfers of service into billing software
Receiving customer comments and complaints, appropriately notes the customer’s account, provides information and appropriate assistance to resolve concerns and follows-ups to verify resolution to reported concerns
Preparing service orders and provides appropriate details to assist field personnel with service order completion
Providing customers with information concerning on-line payments, bank draft and ebills
Notifying customers of returned checks
Providing customers billing and payment history as requested
Discussing billing, payment and usage history
Providing other computer printouts and reports as required
Regular & predictable attendance is a required essential function of the position based on department established work schedule.