Maintenance Customer Service Manager - Utilities Operations
About The Position
Responsible for providing leadership of collaborative efforts within Property Services Facilities. Provide leadership and coordinate the day-to-day activities of the Property Services Work Groups in their respective areas. Responsible for directing the efforts of semi-skilled, skilled, and journeyman-level craftsmen in the maintenance and repair of specialized equipment and systems at UTMB. This position has major decision authority for equipment selection and installation methods on projects, from minor renovation/repairs in a business office to major construction of new healthcare, research, and/or academic/business facilities.
Requirements
- Bachelor’s degree in a related field and five years of related experience. An equivalent combination of education and experience relevant to the role may be considered for this position.
- Assignment in healthcare facilities requires a Certified Healthcare Facility Manager (CHFM). Acceptance of other facility management certifications in lieu of CHFM will be at the discretion of the Associate Vice President of Property Services.
- Assignment in non-healthcare facilities requires a Certified Educational Facilities Professional (CEFP) or Certified Healthcare Facility Manager (CHFM), or Certified Facilities Manager (CFM). Acceptance of other facility management certifications in lieu of CEFP or CHFM will be at the discretion of the Associate Vice President of Property Services.
- If the selected candidate does not have a CHFM or CEFP upon hire, the candidate will be required to attain the certification within two years of the hire date. Progress will be measured by requiring the following at one year: completion (pass or fail) of a CHFM practice exam or participate in the EFP/CEFP preparation course. The employee will be required to have their CHFM or CEFP at or before two years after their hire date.
Nice To Haves
- Ten (10) years of facilities experience
- Five (5) years of facilities leadership experience
- Experience with UT System Deferred Maintenance Planning
- Experience with managing service contracts within the UT System
Responsibilities
- Lead and manage assigned areas in such a way that supports quality patient care, student success, research advancement, revenue growth, and a positive customer experience
- Provide leadership and quality assurance of assigned areas to ensure proper maintenance, service delivery, and compliance with institutional standards
- Perform all human resource-related actions for your assigned team
- Perform all business services-related actions for your assigned area
- Provide subject-matter expertise in construction, operations, and planning as needed
- Support institutional events to ensure their success
- Manage institutional deferred maintenance reporting data
- Serve as an E1 team member (ride-out or recovery) for disaster/hurricane response
- Participate in the manager on-call rotation for evening and weekend coverage
- Adheres to internal controls and reporting structure.
- Performs related duties as required.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
