MSR CL (WCC) -3/9
About The Position
Are you ready to launch your career in a fast-paced, professional environment where every call makes a difference? We’re hiring entry-level Customer Service Representatives to join our 24/7 high-volume contact center. What You’ll Do: Respond to member inquiries with professionalism, empathy, and efficiency Provide accurate information on savings, checking, loans, credit cards, IRAs, and more Perform account transactions while ensuring confidentiality and compliance Educate members on products and services, identifying opportunities to enhance their financial journey Deliver outstanding customer experiences through active listening and adaptability What We’re Looking For: Strong communication and problem-solving skills Ability to thrive in a structured, schedule-driven environment Customer service, call center, or retail experience is a plus Comfort handling inbound and outbound calls with professionalism Detail-oriented with solid data entry skills Why You’ll Love It Here: Entry-level opportunity with room to grow Supportive team culture in a professional environment Hands-on experience with financial products and services Be part of a company that values customer satisfaction and employee success
Requirements
- Strong communication and problem-solving skills
- Ability to thrive in a structured, schedule-driven environment
- Comfort handling inbound and outbound calls with professionalism
- Detail-oriented with solid data entry skills
Nice To Haves
- Customer service, call center, or retail experience is a plus
Responsibilities
- Respond to member inquiries with professionalism, empathy, and efficiency
- Provide accurate information on savings, checking, loans, credit cards, IRAs, and more
- Perform account transactions while ensuring confidentiality and compliance
- Educate members on products and services, identifying opportunities to enhance their financial journey
- Deliver outstanding customer experiences through active listening and adaptability
Benefits
- Medical, dental, vision
- 401(k)
- life insurance
- disability coverage
- HSA
- transportation benefits
- employee assistance program
- paid time off
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
