Customer Service Representative - Brokerage

Ruan Transportation Management Systems•Des Moines, IA

4d•Onsite

About The Position

This CSR position works on-site at Ruan Campus located downtown Des Moines Schedule: Monday - Friday Hours: 7:30A - 4:30P CSR ensures that loads are prepared correctly in the TMS for coverage by the Broker Team, to include load building and acceptance, appointment scheduling, etc. Interfaces directly with customers and cooperates with Account Management team to cultivate customer relationships.

Requirements

Must be able to commit to Ruan's value statement by acting with integrity in everything we do.
Must be able to meet behavioral expectations and perform in alignment with our guiding principles: safety, people, customer, performance, and continuous improvement.
Relationship cultivation and development is a must.
Problem Solving.
High School Diploma/GED preferred or equivalent work experience
1-2 Years. Experience in transportation or logistics industry involving dispatch and customer service.

Nice To Haves

Logistics/Transportation/Business Course(s) of Study

Responsibilities

Appoint pick up and delivery of loads.
Utilize preferred communication and scheduling methods / platforms per customer.
Enters loads into the system, either by manually building or through EDI acceptance.
Alert customers to assessorial instances and operational occurrences as applicable.
Reviews scorecards with Manager of Business Dev. and Accounts along with Acct Managers in order to improve how we service each account.
Assist in trouble shooting OSD / Claims / RMA situations by providing factual, concise, collaborative communication between customer, appropriate Ruan personnel, Ops Manager, and Account Manager.
Perform other job-related duties and special projects as required.