Customer Service Representative - Remote

TEKsystems

8d • $19 - $21 • Remote

About The Position

Customer Service Representative (Patient Support)
Location: Portland, OR (Must be local to Portland or surrounding areas)
Are you passionate about helping people and delivering exceptional customer service? We’re looking for empathetic, driven Customer Service Representatives to support patients through a financial wellness program designed to make healthcare more affordable and accessible.
In this role, you’ll be the trusted voice for patients—answering questions, guiding them through their options, and helping them stay on track with payments—all while providing a first-class, white‑glove experience.

Requirements

• A strong customer service mindset—experience in retail, restaurants, call centers, or similar roles is welcome
• High school diploma or equivalent work experience preferred
• 1–2 years of phone-based customer support or call center experience preferred
• Comfortable making outbound calls and discussing payments in a respectful, supportive manner
• Coachable, open to feedback, and motivated to grow
• Reliable, detail-oriented, and comfortable using technology and CRM systems
• Must reside in Portland, OR or surrounding areas
• Must have a quiet, private workspace
• Workspace cannot be shared with other people during work hours

Nice To Haves

• Experience in healthcare or financial services, including familiarity with HIPAA, is a plus

Responsibilities

• Serve as the primary phone contact for patients and potential patients, handling both inbound and outbound calls
• Make outbound calls including: Welcome calls to newly enrolled participants Follow-ups on past-due accounts Service calls to non-enrolled patients Special outreach campaigns aligned with our patient advocacy mission
• Educate patients on program benefits and encourage enrollment and payment activity with professionalism and empathy
• Deliver high-quality customer service as a patient advocate and brand ambassador
• Accurately document call activity, patient interactions, and outcomes using a proprietary CRM system
• Escalate concerns or complaints appropriately to ensure timely resolution
• Participate in ongoing coaching, mentoring, and quality evaluations to continuously grow your skills

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED