Customer Service Representative - Full Time

Generation Tux•Louisville, KY

5d•Onsite

About The Position

This position is onsite at our Louisville, KY office Generation Tux is an online company focused on modern formalwear for life’s most important events. We provide high-quality tuxedos and suits through a simple, technology-driven rental and purchase experience designed to make formalwear easy and accessible. Our team is dedicated to delivering exceptional service, innovative solutions, and a seamless customer experience from start to finish. Generation Tux is looking for a Customer Service Agent who is passionate about helping customers and creating a positive experience with every interaction. In this role, you will support customers by phone and email, answer questions, resolve issues, and ensure each customer receives timely and thoughtful assistance. The ideal candidate is dependable, proactive, and comfortable working in a fast-paced environment. If you enjoy collaborating with a team, communicating clearly, and delivering high-quality service, this could be a great fit for you.

Requirements

Excellent written and oral communication skills in English
2+ years working in customer service (in person or virtually)
Ability to remain calm under pressure
Ability and knowledge using computers and various platforms(email, chat, social media) to answer customer needs

Nice To Haves

Skilled customer service representative with the ability to answer customers by phone, email, and social media platforms
Dependability
Computer skills
Multitasking and organization skills
A strong desire to help and be empathetic to customers' needs