Customer Service Representative - Full Time

Monadnock Community Hospital•Peterborough, NH

About The Position

The Customer Service Representative performs customer service, communications and other duties associated with the efficient and timely operations of Patient Account Services. Responds to patient and insurance inquiries. Maintains over the counter (OTC) payments. Performs other duties as assigned.

Responsibilities

Acts as primary Patient Accounts Services Customer Service Representative, assisting patients and carriers in resolving problems on patient accounts in a courteous and efficient manner.
Answers any correspondence or phone calls requesting copies of bills and/or additional information for resolution within 48 hours of receipt.
Researches patient and insurance inquiries. Make necessary corrections to patient/demographic data and insurance information. Generates itemized bill and processes at patient request.
Processes Cash Acceleration Program reports on a daily basis. Refers accounts to appropriate biller as required.
Maintains Over the Counter (OTC) payments received from patients. Performs daily batch process for credit card payments. Maintains daily OTC log and processes for cash posting.
Processes credit bill refund per departmental policy.
Processes patient complaints utilizing established procedures.
Opens and distributes departmental mail.
Opens and processes mail on a daily basis
Distributes mail to the appropriate staff
Process payment and remittances daily if needed