Customer Service Representative (CSR) - Lampton Love

Ergon, Inc • Richland, MS

9d • Onsite

About The Position

Lampton Love Gas Company in Richland, MS is a family-owned business with more than 70 years of experience serving homes and businesses across the Southeast. With over 30 locations in 4 states, we are a relationship-driven organization built on strong connections with our employees, customers, and communities. As part of the Ergon family of companies, we combine the responsiveness and personal touch of a family business with the resources and professionalism of a larger organization. Our culture emphasizes safety, integrity, and teamwork, and we are dedicated to supporting employee growth while delivering exceptional service.
Job Summary: Based in Richland, MS, our Customer Service Representatives play a vital role in shaping the customer experience and representing our company through every interaction. CSR's assist customers by answering incoming calls, addressing questions and concerns, processing payments, and creating propane delivery orders with accuracy and professionalism. You will also support daily office operations through tasks such as filing, scanning, and data entry. This position requires a calm, friendly, and solution-oriented approach, even in challenging situations, to ensure each customer receives exceptional service.

Requirements

• High school diploma or equivalent required
• Strong verbal and written communication skills
• Friendly, patient, and professional demeanor
• Ability to handle multiple tasks at once
• Basic computer and typing skills

Nice To Haves

• Prior customer service experience is a plus

Responsibilities

• Answer incoming phone calls in a courteous and professional manner
• Respond to customer questions, concerns, and requests accurately and efficiently
• Maintain a calm and helpful attitude, even in challenging situations
• Perform general office duties such as filing, scanning, and data entry
• Create propane deliveries after obtaining information from customers
• Accept cash, check, and credit card payments from customers

Benefits

• Competitive pay
• Medical, Dental, Vision & Life Insurance
• 401 (k) with company match
• Paid time off (PTO)
• Employee propane discount
• Stability, support, and room to grow

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED